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Privacy Policy

Last updated: March 2025

Hello Habanero ("we," "us," or "our") operates the HeloSocial app and related services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app and website. By using HeloSocial, you agree to this policy.

1. Information We Collect

We collect information you provide and information generated when you use our services.

  • Email address: We collect your email when you sign up, contact us, or subscribe. We use it to create your account, send you service-related messages, and respond to inquiries.
  • Camera access: The app may request access to your device's camera so you can capture photos and videos for content. Camera access is used only when you choose to take or upload media within the app.
  • Images and videos: We store the photos and videos you upload or create through the app so you can schedule and publish content. This media is stored on our (or our service providers') systems and is associated with your account.
  • Messages: We store messages you send through the app (for example, to our support team or in-app messaging features). We use these to provide support and improve our services.
  • Account and usage data: We may collect your name, business name, and usage data (such as how you use the app) to operate the service and improve the product.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the HeloSocial app and website
  • Process and store your content (images, videos, messages) for scheduling and publishing
  • Respond to your messages and support requests
  • Send you service-related communications (e.g., account or security notices)
  • Analyze usage to improve our features and experience
  • Comply with legal obligations and protect our rights

3. Use of OpenAI API

We use application programming interfaces (APIs) provided by OpenAI to power certain features in our app (for example, content suggestions, copy assistance, or other AI-driven tools). When we use these features:

  • Some of your data (such as text or content you submit) may be sent to OpenAI's systems to generate responses.
  • OpenAI processes this data according to its own privacy policy and terms. We encourage you to review OpenAI's privacy policy at openai.com/policies/privacy-policy.
  • We do not use your content to train OpenAI's general models beyond what OpenAI's terms and policies allow. We use the API only to provide you with the requested functionality.

4. Storage and Retention

We store your emails, account data, uploaded images and videos, and messages on secure servers (ours or our service providers'). We retain this information for as long as your account is active and as needed to provide the service, comply with law, resolve disputes, and enforce our agreements. If you delete your account or request deletion, we will delete or anonymize your data in line with our retention practices and applicable law.

5. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and secure infrastructure. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but we work to protect your information from unauthorized access, loss, or misuse.

6. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies to remember your preferences, keep you signed in, and understand how you use our site. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal and operational requirements.
  • Opt-out: Unsubscribe from marketing emails or limit how we use your data where the law allows.
  • Portability: Request your data in a portable format where applicable.

To exercise these rights or ask questions, contact us at the email below. We will respond within a reasonable time. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

8. Children's Privacy

HeloSocial is not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

9. International Transfers

Your information may be processed and stored in the United States or other countries where we or our service providers operate. By using HeloSocial, you consent to the transfer of your data to countries that may have different data protection laws. We take steps to ensure your data is protected in line with this policy and applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date. If changes are significant, we may notify you by email or through the app. Your continued use of HeloSocial after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Hello Habanero
Email: hello@hellohabanero.com